Cross cultural training and work performance report

Dear TDN members
I found this interesting report produced by NCVER which confirms the value of cross-cultural training in developing the cultural competence needed by employees to work effectively with culturally diverse co-workers and customers. The survey has also reported that participants have improved workplace performance and cultural self-awareness, with most indicating they would like further cross-cultural training

http://www.ncver.edu.au/research/proj/nr06017.pdf

MF